The challenge

Front desks drowned in reschedule calls and incomplete intake forms. Clinical staff repeated the same admin questions; no patient-facing AI was allowed to give medical advice — but admin still needed relief.

What we did

Placed a project-based healthcare ops AI specialist for five months, plus an outsourced automation engineer, to automate booking reminders, form completeness checks and admin FAQ — strictly scoped away from diagnosis or treatment advice.

How it ran

  1. 1

    Policy workshop with medical director

  2. 2

    Pilot two clinics

  3. 3

    Scale with audit logs

Risks handled

  • Hard block on clinical advice
  • Data residency and access logs reviewed weekly
  • Prompts and forms owned by the group for vendor exit

Want results like these?

Tell us the workflow that costs the most. Within two business days you get a recommended hiring model and a scoped proposal.

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