GI Executive
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Case Studies

AI transformation you can measure.

How mid and large companies in Hong Kong and Taiwan cut cost and lift efficiency with AI Implementation Teams and the right AI talent — hired outsourced, project-based or permanent.

Banking & fintechHong Kong

Regional commercial bank — KYC packs and Tier-1 WhatsApp service

KYC and credit packs still moved through email and shared drives. Relationship managers spent evenings chasing documents, and WhatsApp enquiries piled up outside branch hours — with no clear audit trail for what the bot or staff had already answered.

Read the case study
~HK$2–3Ma year saved on the workflows in scope
Document hours
~35–45% fewer review hours on target packs
Service
~60% of Tier-1 WhatsApp queries auto-handled
Run-rate
~HK$2–3M annual savings on scoped workflows
Market
How we worked

Banking & fintechHong Kong ~HK$2–3Ma year saved on the workflows in scope Regional commercial bank — KYC packs and Tier-1 WhatsApp service AI Implementation TeamOutsourced hire Read the case study InsuranceTaiwan ~50–70%faster claims intake on pilot claim types Life insurer — claims intake triage and FNOL summarisation AI Implementation TeamProject-based Read the case study RetailHong Kong ~15–25%conversion lift on treated hot leads Mid-market apparel group — CRM follow-up and bilingual content Project-basedExecutive search Read the case study F&B / hospitalityHong Kong ~40–55%of routine booking chats resolved automatically Multi-outlet F&B group — reservations, menu ops and staff Q&A AI Implementation TeamOutsourced hire Read the case study LogisticsTaiwan ~20–30 hrsfreed per ops desk every week Freight forwarder — shipment status and LINE customer service AI Implementation TeamOutsourced hire Read the case study ManufacturingGreater Taipei 25 → 2–3 minto find an SOP on the shop floor Electronics manufacturer — shop-floor knowledge assistant and AP close Project-basedExecutive search Read the case study HealthcareHong Kong ~40–50%fewer incomplete intake forms Multi-clinic group — booking, intake forms and admin triage Outsourced hireProject-based Read the case study Professional servicesHong Kong ~50–60%faster first drafts on scoped documents Advisory firm — drafting speed and GEO visibility Outsourced hireProject-based Read the case study Real estateTaiwan ~45–60%of routine leasing FAQs answered automatically Property manager — leasing FAQs and facility ticket triage AI Implementation TeamExecutive search Read the case study E-commerceTaiwan ~2×product-attribute completeness on treated SKUs D2C e-commerce brand — returns, CS macros and catalogue enrichment Outsourced hireProject-based Read the case study

Clients are anonymised. Figures are approximate ranges for the workflows in scope.

How an engagement runs

We prove the result on a small scope before anything scales, so cost and risk stay low until the numbers are in.

  1. 1

    Discovery

    Two to three weeks walking the workflow with your team, checking data access and agreeing the baseline we will measure against.

  2. 2

    Pilot

    One or two workflows automated in your own environment, with people approving the output until it meets the agreed bar.

  3. 3

    Scale

    Roll out to more desks, sites or product lines, train staff and hand the know-how to people who stay in your company.

FAQ

About these case studies

Straight answers on how we work with clients who want AI transformation.

What does an AI Implementation Team actually do on site?

An implementation lead plus one or two automation specialists embed in your company for 6–12 months. They map costly workflows, choose tools, automate the work, train staff and report hours and cost saved — department by department.

Can we start without opening a new headcount?

Yes. With outsourced hiring, GI Executive employs the person on our payroll (contract, salary, MPF, insurance and HR admin) while they work full-time in your team and report to you.

How is this different from an AI consultancy?

A consultancy delivers a project with its own team and then leaves. The people we place work inside your team, report to you and can be extended or converted to permanent, so the know-how stays with you.

Which industries do you cover?

Banking and fintech, insurance, retail, F&B and hospitality, logistics, manufacturing, healthcare admin, professional services, real estate and e-commerce are common starting points in Hong Kong and Taiwan. If your workflow is document-heavy or customer-facing, we can usually scope a first project in the first call.

Want results like these in your company?

Tell us the workflow that costs the most. Within two business days you get a recommended hiring model and a scoped proposal.

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