The challenge
Reservation phones and WhatsApp flooded dinner peaks. Menu and allergen updates lagged across outlets. New hires asked the same SOP questions on every shift, and managers answered them instead of running the floor.
What we did
Six-month AI Implementation Team built a reservation assistant with human takeover, a menu/allergen update workflow, and an internal staff Q&A bot over approved SOPs. Kept one outsourced automation specialist on GI Executive’s payroll through peak season.
How it ran
- 1
Pilot two flagship outlets
- 2
Measure no-show and answer rates
- 3
Roll to eight more sites
Risks handled
- Allergen answers only from signed source sheets
- Staff bot blocked from inventing recipes
- Vendors chosen so POS and booking data can leave if needed
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