- A knowledge assistant answers staff questions from your own documents, with links to the source.
- Accuracy depends on clean, current documents and clear ownership.
- Start with one domain, such as HR policies or product information, then expand.
In most companies, staff waste time searching shared drives and asking colleagues for answers that already exist in a document somewhere. An internal knowledge assistant lets them ask in plain language and get an answer in seconds, with a link to the source.
How it works
The assistant searches a defined set of company documents, finds the relevant passages and writes an answer based on them. This approach, often called retrieval-augmented generation, keeps answers grounded in your own material rather than general internet knowledge. See RAG explained for business leaders.
Good first domains
- HR policies, leave rules and benefits.
- Product and pricing information for sales and service teams.
- IT and operations procedures.
- Past proposals and project documents.
What makes it accurate
- Clean sources: remove outdated versions and duplicates.
- Owners: each document set has someone responsible for updates.
- Citations: every answer links to the document it came from.
- Permissions: staff only see answers from documents they are allowed to access.
- Feedback: users can flag wrong answers, which owners review weekly.
Measuring value
Track questions answered, time saved per query and the drop in repeat questions to HR, IT or product teams. These numbers usually justify extending the assistant to further domains.
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